Returns & Refunds

At Wave Direct, we want you to be happy with your order and give you 28 days (14 days for sale items) to return goods to us if you wish to receive a refund, exchange or credit note. Returned products must be in their original condition, with labels attached and all packaging present and undamaged. Please send an email to and include a picture of the fault and your order/receipt number.

Care of Wave Direct - 'Returns' Followed by 'Order Number'
The Storage Place
Brewery Lane
Tyne & Wear
NE10 0EY

Customers are responsible for return costs. We aim to process the return within 7 working days. (Please allow a further 2-3 working days for your bank to process any refund)


Faulty/damaged items can be returned up to 30 days from the date of purchase.  If a fault occurs after this time we will do our best to assist you and any issue is dealt with on a case by case basis.  Please send an email to and include a picture of the fault and your order/receipt number.
In all cases, items must be returned in their original condition. This includes all branded packaging that the item is received in and tags still attached. 

Due to hygiene reasons, in the case of a Wave Spa needed to be returned, they must be returned in clean & dry condition regardless of the type of the warranty claim. Failure to do this could mean we would return the Wave Spa to you or charge a £50 cleaning fee.
All items are thoroughly checked before being dispatched, therefore if an item is returned that we deem used/soiled the item will be returned to yourself and no refund is given. The item is your responsibility until it has reached us at our warehouse. Please ensure you package your return suitably to avoid any damage during transit. We advise that all items are returned via Special Delivery/Recorded Delivery (we would advise Special Delivery for higher-priced items), and that proof of postage is kept until the return has been completed.

We aim to process all returns within 7 working days of receipt. You will be notified by email once completed.